Shipping policy
Processing & Dispatch
Orders are processed within 48 hours of payment confirmation. You'll receive a dispatch notification with tracking details once your order has left our warehouse.
Delivery Timeframes (Australia-wide)
Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth): 5–7 business days
Regional areas: within 10 business days
Remote/rural areas: within 15 business days
Timeframes are estimates that represent longer than average times to account for potential carrier delays and may vary during peak periods (e.g. Christmas, Easter).
Shipping Costs
While we aim to offer free shipping on as many items as possible, due to the bulky nature of many of our planters and wicking beds we also offer standard flat-rate shipping and absorb as much of the cost as possible.
Flat rate $12 for orders under $100
Flat rate $20 for orders $100 - $200
Flat rate $25 for orders $200 - $300
Flat rate $40 for orders $300 - $600
Flat rate $50 for orders $600 - $1,000
Flat rate $100 for orders over $1,000
Please note certain products contain a differing postage amount from the above to account for express postage or excess weight.
Seedlings - Capped at $29.95 Aus Wide Express Posted
Worms - Capped at $10 Aus Wide Express Posted
Fertiliser- Capped at $19.99 Aus Wide Delivery
Carrier & Handling Notes
Our large planters and wicking beds are shipped via specialist freight carriers experienced in handling oversized goods. Items are palletised or crated where required. Please ensure someone is available to receive the delivery, as a signature may be required. Redelivery fees may apply if no one is home.
Delays
While we do our best to meet estimated timeframes, delays can occasionally occur due to carrier capacity, weather, or remote location logistics. If your order is significantly delayed, please contact us at info@wattleandwick.com and we'll follow up with the carrier on your behalf.
Damaged Goods
If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery at info@wattleandwick.com We'll arrange a replacement or resolution as quickly as possible. Do not dispose of the packaging until the claim is resolved.